my artwork, which I am doing less of these days, and my
My background and activities are a mixture
of academic research and consulting in design innovation,
especially in digital/services and policy, and post-graduate teaching.
I aim to critically explore what design approaches - sometimes called
"design thinking" - bring to policy-making, social innovation and
organisational challenges. I am particularly interested in making
better connections between academic research and practice and how
design and participatory innovation enable this.
Current role. I'm
director of the innovation insights hub at University of the Arts
Business School, University of Oxford.
Recent role. I was Arts and
Humanities Research Council (AHRC) research fellow embedded in Policy
Cabinet Office, and prinicipal research fellow at the University of
Publications. I publish in
peer-reviewed journals, usually about design thinking and service
design, as well
as trying to find ways to make academic
work more digestible to wider publics. My Service Innovation Handbook which
combined services management, innovation studies, customer experience
and design research, was published in late 2014.
Teaching and advisory. Since
2005 I have taught an MBA elective in
Designing Better Futures at Said
School, University of Oxford, where I am associate
fellow and where I was previously on the faculty for five years.
This remains one of few such courses in
any management school. For Central Saint Martins, University
of the Arts London, I scoped and designed a new MBA programme centred
on creativity and design. I have been involved in helping
develop curricula in design/innovation and as an external for academic
reviews, PhD examining and validations such as at Eindhoven Academy of
The New School for Design, Malmo University and the Royal College of
Research. My academic research
combines design studies, with aspects of management and organisation
studies and science and technology studies. I was co-Principal
Investigator with Professor Guy Juiler
(Brighton/Victoria and Albert Museum) leading two studies on "social"
design commissioned by the AHRC: ProtoPublics and on Mapping Social
Design Research and Practice. I co-curated the Social Design Talks which ran
2012-14 with Guy Juiler and Jocelyn Bailey (then at Policy Connect).
the Young Foundation's contribitions to the
European Commission Framework 7 research project on mapping
I was also PI on an AHRC-ESRC Designing for the 21st Century project
studying service design in science and technology-based enterprises.
Consultancy. In my practice and
research I am
involved in exploring ways to bring design approaches to organisational
problems and community challenges. I am an associate of Normann Partners, an
international consulting firm with offices in Stockholm and London. I
have about 15+ years' experience
of leading multi-disciplinary teams through design projects for
organisations such as Vodafone, Deutsche Bank and
Metropolitan Housing. Through my consultancy I design
and facilitate large (up to 100 people) workshops for entrepreneurs and
innovators to try out design
thinking and service design.
was head of social design at the Young
London, where I helped build up its design capability. I
published online a toolkit I use in my consultancy and teaching, the Social
Menu, in 2012. I co-founded one of London's first digital media
practices, Soda, which makes me some kind of creative entrepreneur.
Speaking. Conference keynotes
includes Digging into Data (2016), Council on Higher Education in Art
and Design (2015), UK Arts and Design Institutions Association (2014),
Research Conference (2013), International Association of
Societies of Design Research (2011), Service Design Network (2010),
Design Management Institute (2010),
Ethnographic Praxis in Industry
Artwork. My artwork has been
shown internationally including at TEDGlobal 2011
interdisciplinary exhibition Making
Things Public (2005) curated by
Bruno Latour and Peter Weibel.
I originally studied engineering design
and appropriate technology, then a masters in digital arts, and my PhD
developed an inventive practice perspective on designing.
2013 PhD Design, Lancaster University
1996 MA Computing in Art and Design, Centre for Electronic Arts,
1989 B. Engineering Design and Appropriate Technology, Warwick
do I do research,
analysis, writing and strategic design particularly in relation to
policy, social innovation and service
innovation. I very occasionally make and show
email is the word
hello, followed by the @ sign, followed by the domain name of this
website ie lucykimbell.com